E-commerce varejista na região norte e a competitividade no mercado nacional: estudo de caso no período de janeiro de 2018 a agosto de 2019

Abstract

The present work has as its central objective the study of an e-commerce located in the North region and its influence on the national competitiveness of the company Norte Refrigeração between January 2018 and August 2019. This report used descriptive research as a methodology and to data collection tools: interviews, observation and document analysis. Based on the information obtained during the period studied. By outlining the internal and external characteristics of the organization, a characterization of the market was constructed, supported by a conceptual reinterpretation, so that the company can understand the basis of the market in which it is now located. Finally, this report presents recommendations that contribute to the company's better understanding and positioning in the targeted market, through strengths and opportunities found during the course of the work.