Proposta de melhoria da cadeia produtiva de uma fábrica processadora de açaí através da aplicação da etapa de planejamento do ciclo PDCA

Abstract

This work presents an analysis of the application of the PDCA cycle planning step (Plan, Do, Check, Act) in an açaí processor located in Icoaraci-PA. The objective of this work is to propose solutions in the production chain of açaí pulp with the aid of the planning stage of the PDCA cycle. For this, the methodology was executed with the aid of quality tools aligned in four substeps: identification of the problem, in which interviews and data collection were carried out, noting that the main problem that affects the quality of the final product is the rate of returns due to quality problems; in phenomenon analysis, benchmarking was carried out with a competing company. Based on the data collected, it was found that the main products that presented the highest rates of returns due to quality problems were the popular açaí and medium açaí, indicating that the main reasons for discards were: excess of sludge and solid content. After that, the goals were defined based on the gaps found; analysis of causes, which sought to identify the root causes of the quality problems encountered; and finally, the plan of action was elaborated, aiming to propose actions for each root cause found.