Navegando por Assunto "Ferramentas da qualidade"

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Aplicação da metodologia 5S em gestão de estoques para melhoria e controle de suprimentos: estudo de caso em uma distribuidora de material de limpeza em Ananindeua – PA
(Centro Universitário do Estado do Pará, 2021-12-17) Salomão, Dirceu Pinto Marques; Silva, Rafael Alves da; Conde, Cláudio Luciano da Rocha; http://lattes.cnpq.br/4768582829135033; Mutran, Victoria Morgado; http://lattes.cnpq.br/9026705884250886
This case study seeks to analyze the effects of implementing the 5S methodology in a small distributor of cleaning products, located in Belém - PA, in order to reduce the problems found in the control stocks. The assumption is that the application of this methodology can optimize storage, avoid waste of time, raw materials and financial resources, which would increase the profitability of the company. The 5S methodology is based on five steps to improve the functioning of a company: sort, set in order, shine, standardize, and sustain. Nowadays, this methodology has been well disseminated in the market and has demonstrated to be a reliable option for organizational problems, especially in sectors such as warehouses. The research was conducted with the participation of the company's employees, and it had a total duration of five months. As means of data collection, the following resources were used: interviews, observation, on-site visits, and a form created for the follow-up of the proposed activities. After the implementation, it was possible to observe the team's acceptance to perform the new actions; the gain of space, due to the organization of the material; improvement in cleaning; less product losses, due to damage or expiration date; and less time spent searching for the items. In summary, the listed results indicate that the 5S Methodology configures itself as an efficient alternative to mitigate problems such as those faced by the company analyzed.
Aumento do índice de disponibilidade da frota de máquinas de uma empresa do setor logístico através da aplicação de métodos de engenharia de manutenção
(Centro Universitário do Estado do Pará, 2019-12-19) Oliveira, Rafael Creão de; Conde, Cláudio Luciano da Rocha; http://lattes.cnpq.br/4768582829135033; Mendes, Marcelo Pinto da Costa; http://lattes.cnpq.br/3099832904134964
The search to improve the performance of internal processes and management indicators is directly associated to customer satisfaction and the company's financial success. Being an outsourced company, these charges are even higher, especially when the production chain where the organization is inserted moves great financial values and demands high operational quality, such as aluminum production. Among several methods for improvement, the Six Sigma philosophy proposes that excellence will never be achieved, as there are always opportunities for improvement, but that optimization should be pursued until the results achieved are acceptable. The study of this work is based on the search to improve the machine fleet performance of the studied company starting from the application of the method used in Six Sigma projects, the DMAIC methodology. The application of the five steps of the methodology allowed to identify the problem related to the maintenance sector and the machine fleet availability indicator that showed the 55% metric, which generates contractual billing losses. The purpose of the study is to optimize it to achieve financial gains, operational reliability and improved customer satisfaction. By measuring data and using quality tools it was possible to analyze which machines and which factors produced undesirable results, thus facilitating decision making to solve the problem. That way, the application of the methodology allowed to reach and exceed the goal, initially proposed to increase to 80% the machine fleet availability indicator. Comparing with the revenue that would be obtained with the indicator prior to the study, the financial benefits represented an economic gain of R $ 2,009,002.20 in the seven months of the study.
Avaliação da qualidade percebida em serviços através da escala SERVQUAL: estudo em uma oficina de funilaria e pintura
(Centro Universitário do Estado do Pará, 2018) Lopes, Thiago Santos; Paixão, Carlos Benedito Pereira da; http://lattes.cnpq.br/6492880261313458; Ferreira, Marcelo Leopoldo Sepeda; http://lattes.cnpq.br/4992513231589850; Silva Junior, Carlos Gilberto Vieira da; http://lattes.cnpq.br/2738903947477853
Insure the quality of the offered services is essential to reach the demand of the clients, the companies who achieve that objective can show a good differential to the other companies on the market. Thus, the present paper made an analysis and a measure of quality in an automotive paint shop located in Belem-Pa, and with this gauging, obtained data to create an action plan to improve the quality of the service. The study used the tool SERVQUAL, which consist on a research of 22 items from the dimensions of tangibility, reliability, readiness, safety and empathy that help a better comprehension of the expectations and the perceptions of the services provided from the shop, being the same items approached in two different occasions in the research. The results showed the central points to be explored for an optimization on the perceived quality from the clients of the company.
Desenvolvimento e aplicação de um manual da qualidade inspirado no padrão ISO 9001 em uma fábrica de biscoitos na Amazônia
(Centro Universitário do Estado do Pará, 2023-12-07) Bergamini, Leonardo Sanjad; Oliveira, Márcia Cecília Rodrigues de; http://lattes.cnpq.br/9031699274609496; Freitas, Felipe Fonseca Tavares de; http://lattes.cnpq.br/5523511253031983; Ferreira, Marcelo de Santis; http://lattes.cnpq.br/9702488025232516
Micro-enterprises, in general, have preponderant needs, such as the efficient management of their resources and the achievement of greater market share. In this sense, those who choose to invest in the implementation of a Quality Management System through the elaboration of a Quality Manual, aim to standardize their main processes, record their culture and, consequently, optimize their management. For Majoca, a small biscuit shop based in the city of Belém-PA, having a Quality Manual that covers institutional, operational, and strategic aspects, is a significant step in the search for sustainable success. The methodology for creating the manual followed a qualitative approach, of an exploratory nature, and used premises from the QMS and inspiration from the ISO 9001:2015 standard to lay the foundations for future expansion of the company. The results assertively met the company's demands and proved to be positive, both operationally and strategically and organizationally.
Estudo do nível de qualidade do serviço prestado pela lanchonete Casa da Empada através da ferramenta da qualidade SERVQUAL
(Centro Universitário do Estado do Pará, 2017) Moura, Kaique Ângelo de; Paixão, Carlos Benedito Pereira da; http://lattes.cnpq.br/6492880261313458; Fanha, Caio Oliveira; http://lattes.cnpq.br/0746570762114406; Silva, Ruy Gomes da; http://lattes.cnpq.br/9999387996130989
The great increase of incoming that exists in the sector of cafeterias in Barcarena has been making that the quality of the service provided are crucial factor for decision making in the choice of where to go. In this way, organizations in this sector need to achieve great excellence in the quality of their services rendered in order to maintain the reliability of their consumers. In order to know the quality of the services offered by the cafeteria, an interview was prepared with the participation of 64 clients. It was used as a tool to elaborate the work on the scale Servqual, which consists of a scale that compares the expectations of the market with the perception that it has of the quality of the service that is provided. As a result, we obtained an overview of the difference between the quality perceived and the expectation of the same, by the customers of the Casa da Empada , with indications of the strengths and weaknesses.
Gerenciamento da qualidade: proposta de um manual da qualidade em uma loja de donut
(Centro Universitário do Estado do Pará, 2022-06-17) Silva, João Gabriel Raiol da; Araújo, Andrea Cristina Marques de; http://lattes.cnpq.br/7322421741765559; Freitas, Felipe Fonseca Tavares de; http://lattes.cnpq.br/5523511253031983
The present study is carried out in a donut factory located in the metropolitan region of Belém, in the state of Pará. This work has as its central focus the analysis of internal processes and the identification of the company's problems with the intention of proposing improvements. So, it intends to reach a higher level of efficiency and organization of the processes, aiming at an increase in the level of service. For that, this case makes use of quality tools and project management, which serve as support for the project's realization.
A otimização do processo produtivo de uma indústria de panificação em Belém do Pará por meio da aplicação de ferramentas da qualidade
(Centro Universitário do Estado do Pará, 2023-11-30) Santos, Ana Carolina Cardoso; Bastos, Gabriel Fonseca; Barbosa, Luiza Pinto; Thomaz, Marcela Yamada de Pinho; Oliveira, Márcia Cecília Rodrigues de; http://lattes.cnpq.br/9031699274609496; Neves, Leonardo Araujo; http://lattes.cnpq.br/4207171545094669
Quality tools play a crucial role in the search for operational excellence, helping companies identify bottlenecks and implement a culture of continuous improvement, ensuring customer satisfaction and seeking competitiveness in the market. Therefore, the present work carried out a case study in the Pangostoso bakery industry, which had as its general objective the optimization of the sliced bread manufacturing process. When identifying disorganization problems in the production area, large amounts of waste on the floor and errors in the shipping stage, the quality tools PDCA Cycle, Ishikawa Diagram, Check Sheet, 5'S and Flowchart were applied. From this, it was possible to analyze the root causes of the problems, develop the action plan, verify the results and standardize the improvements implemented. The implementation of the first three senses of quality made it possible to obtain positive results, with a 37.5% reduction in errors during the shipping stage, indicating a significant optimization in this critical aspect of the process. Furthermore, through the comparison of photographic records, it was possible to identify cleaner, more organized and efficient environments. Therefore, the use of quality tools not only provided process optimization, but greater operational efficiency and waste reduction, as well as the creation of a comfortable working environment in good conditions for employees.
Proposta de aplicação da manutenção centrada em confiabilidade em uma metalúrgica
(Centro Universitário do Estado do Pará, 2019) Costa, Rodrigo de Souza; Azevedo, Thayane Nascimento de; Mendes, Marcelo Pinto da Costa; http://lattes.cnpq.br/3099832904134964; Conde, Cláudio Luciano da Rocha; http://lattes.cnpq.br/4768582829135033; Patrício, Júlio Cezar dos Santos; http://lattes.cnpq.br/1799014841946544
Reliability Centered Maintenance (RCM) is a methodology used to ensure that all components of an asset or operating system have their functions preserved, their condition of safe use, quality, economy, and performance without degrading the environment. This paper aims to propose the implementation of RCM on critical machine Casting items in the metallurgical foundry sector, in order to mitigate failure modes and increase process reliability. The stages of the present study were organized into: (i) data collection from the first half of 2018 and 2019 in daily production and shutdown reports; (ii) monitoring and filtering of information; (iii) determination of the object of study; (iv) description of the casting process; (v) investigation into machine mold subsets; (vi) determination of the target subset; (vii) observation on site; (viii) construction and analysis of FMEA; (ix) calculations of MTBF, MTTR, Availability, Failure Rate, Probability and Reliability of equipment indices and (x) proposal of an effective and efficient maintenance plan. In this way, it was proved that the machine 2 under study presented in both years the largest number of stopping events in the stacking subset, having as one of the main causes the speed of the machine operation and mismatch in the proximity sensor related to lack of proper inspections and preventive maintenance. The maintenance plan proposed by Reliability Centered Maintenance aims to increase machine reliability and productivity and assist the foundry industry in decision making.
Proposta de melhoria da cadeia produtiva de uma fábrica processadora de açaí através da aplicação da etapa de planejamento do ciclo PDCA
(Centro Universitário do Estado do Pará, 2018-12-13) Veras, Graciele de Oliveira; Lisbôa, Juliana Machado; Ferreira, Marcelo Leopoldo Sepeda; http://lattes.cnpq.br/4992513231589850; Freitas, Felipe Fonseca Tavares de; http://lattes.cnpq.br/5523511253031983; Fanha, Caio Oliveira; http://lattes.cnpq.br/0746570762114406
This work presents an analysis of the application of the PDCA cycle planning step (Plan, Do, Check, Act) in an açaí processor located in Icoaraci-PA. The objective of this work is to propose solutions in the production chain of açaí pulp with the aid of the planning stage of the PDCA cycle. For this, the methodology was executed with the aid of quality tools aligned in four substeps: identification of the problem, in which interviews and data collection were carried out, noting that the main problem that affects the quality of the final product is the rate of returns due to quality problems; in phenomenon analysis, benchmarking was carried out with a competing company. Based on the data collected, it was found that the main products that presented the highest rates of returns due to quality problems were the popular açaí and medium açaí, indicating that the main reasons for discards were: excess of sludge and solid content. After that, the goals were defined based on the gaps found; analysis of causes, which sought to identify the root causes of the quality problems encountered; and finally, the plan of action was elaborated, aiming to propose actions for each root cause found.
Proposta de melhoria do desempenho no processo produtivo de uma empresa do ramo têxtil por meio da aplicação do MASP
(Centro Universitário do Estado do Pará, 2021) Batista, Davi José Rodrigues; Barbosa, Lucas do Monte; Silva Junior, Carlos Gilberto Vieira da; http://lattes.cnpq.br/2738903947477853; Conde, Cláudio Luciano da Rocha; http://lattes.cnpq.br/4768582829135033
The Problem Analysis and Solution Method (MASP) and the PDCA are two highly regarded methodologies in quality management. Both the MASP and the PDCA aim at fostering continuous improvement in organizations, which makes them essential within the competitive market scenario. The objective of this work is to identify the causes and propose possible solutions to the problems faced by the company MLX UNIFORMES INDÚSTRIA E COMÉRCIO located in Ananindeua/PA, using MASP and Quality Tools, aiming at making the company more competitive, and increase the customers' perception of quality. An investigative research will be carried out in order to identify and diagnose problems in advance based on bibliographical references and documents collected in the company that will serve as a basis for the conclusion of the course work in the company. Afterwards, the first three steps of the MASP will be followed, along with quality tools and brainstorming for decision-making, until the fourth step and proposal of the action plan through 5W1H to put into practice the proposed solutions aiming at improving the quality of the product, greater efficiency in the production line and, consequently, cost reduction.
Proposta de melhorias na gestão de resíduos sólidos domésticos: um estudo de caso no aterro sanitário do município de Altamira, estado do Pará
(Centro Universitário do Estado do Pará, 2019-06-26) Oliveira, Anderson Almeida de; Souza, Adriana Paula da Silva; http://lattes.cnpq.br/3909120298172418; Oliveira, Fransuze dos Santos; Silva Junior, Carlos Gilberto Vieira da; http://lattes.cnpq.br/2738903947477853
The increase and inadequate disposal of urban solid waste is a serious environmental problem, and proper management is necessary to avoid major impacts on the environment. Thus, this paper presents an analysis of the application of quality tools in the municipal solid waste management process of the municipality of Altamira - PA, aiming to propose improvements and corrective actions for the main problems associated with the inadequate provision of waste. The research was developed with the help of quality tools aligned to the four sub stages of the planning stage of the PDCA cycle. In the identification of the problem it was verified that the main one is the disposition of the residues; the analysis of the phenomenon indicated as the main residue the domestic, defining a goal from the gap found; and finally a plan of action was elaborated, proposing actions and improvement measures for each root cause diagnosed.
Redução de custos de devolução: um estudo de caso em um centro de distribuição
(Centro Universitário do Estado do Pará, 2017-12-14) Macêdo, Alex William Monteiro; Cintra, Rodrigo Augusto de Miranda; Ferreira, Marcelo Leopoldo Sepeda; http://lattes.cnpq.br/4992513231589850; Freitas, Felipe Fonseca Tavares de; http://lattes.cnpq.br/5523511253031983; Silva Júnior, Carlos Gilberto Vieira da; http://lattes.cnpq.br/2738903947477853
With the current dynamism in the competition and the constant presence of uncertainties in the Brazilian market, companies in the logistics sector as the distribution centers are increasingly seeking to develop to provide an even better delivery service to meet the increasing demands of the customer and thus avoiding significant losses due to discarding costs. Based on this, the maintenance of the activities of these companies depends heavily on the continuous search for the balance between cost reduction and customer service. Therefore, the main objective of this work is to propose measures for the improvement of its logistic performance through the application of quality tools, improvement methods (PDCA cycle) and performance indicators, firstly between January 2016 and October 2017 (totaling 22 months), in order to make a comparison between the indicators of the periods studied, which has the purpose of showing us the level of service offered by the company, from November 2016 to October 2017 (totaling 12 months), to calculate the gap (target), so that in the future can find possible causes of discards that will be deeply analyzed in order to propose actions to reduce or eliminate them.
Utilização das metodologias e ferramentas de gerenciamento de processos em uma pequena empresa de doces
(Centro Universitário do Estado do Pará, 2021) Rodrigues, Pedro Lucas de Noronha; Mutran, Victoria Morgado; http://lattes.cnpq.br/9026705884250886; Conde, Cláudio Luciano da Rocha; http://lattes.cnpq.br/4768582829135033
The sweets and confectionery market is expanding even in the middle of the last year of 2020 due to the new coronavirus pandemic. It should be noted that the mix of products offered is extensive in this sector and its entry barrier is not so high. With that, the appearance of small companies in the production of homemade cakes increased. The present work is focused on developing a case study in a local enterprise in the cake making segment, in order to identify problems in its processes and propose solutions, making the flow of information and activities more efficient and reducing the gaps found. The methodologies and tools used to improve the management of processes and gains in management were the mapping of macro processes, the creation of the process letter, flowcharts and a SOP (for purchases Standard Operating Procedures). The application of the study resulted in a flow of more efficient activities in purchasing, production and sales operations, in addition to the reduction of waste and rework.
A utilização do total productive maintenance como forma de reduzir o consumo de soda cáustica na lavadora de garrafas de uma linha de envase de cerveja
(Centro Universitário do Estado do Pará, 2021) Rocha, Talita Vitória Alves; Mutran, Victoria Morgado; http://lattes.cnpq.br/9026705884250886; Freitas, Felipe Fonseca Tavares de; http://lattes.cnpq.br/5523511253031983
Given the need for differentiation in the market, the improvement of production processes through problem solving tools and cost reduction are essential. For this, the Total Productive Maintenance methodology was used through the application of kaizen in the reduction of an indicator of caustic soda consumption in the bottle washer in a beer filling line, consequently bringing a reduction in the cost of this material. In the case study, exploratory research was used, with on-site follow-up, bibliographical research and data collection. After applying the tools and implementing the action plan, the results obtained were monitored, which proved to be very positive and relevant for the company, from the improving processes perspective and from the financial perspective as well.