Utilização das metodologias e ferramentas de gerenciamento de processos em uma pequena empresa de doces

Abstract

The sweets and confectionery market is expanding even in the middle of the last year of 2020 due to the new coronavirus pandemic. It should be noted that the mix of products offered is extensive in this sector and its entry barrier is not so high. With that, the appearance of small companies in the production of homemade cakes increased. The present work is focused on developing a case study in a local enterprise in the cake making segment, in order to identify problems in its processes and propose solutions, making the flow of information and activities more efficient and reducing the gaps found. The methodologies and tools used to improve the management of processes and gains in management were the mapping of macro processes, the creation of the process letter, flowcharts and a SOP (for purchases Standard Operating Procedures). The application of the study resulted in a flow of more efficient activities in purchasing, production and sales operations, in addition to the reduction of waste and rework.