Navegando por Assunto "Direito do Consumidor"

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Mídias sociais e relações de consumo: desafios e perspectivas na proteção do consumidor nesse cenário
(Centro Universitário do Estado do Pará, 2023) Liwanag, Glenn Edwin Santiago; Oliveira, Felipe Guimarães de; http://lattes.cnpq.br/0580891033779138
The use of social media has become a common habit nowadays. In this sense, it is understood that the use of these media and the constant provision of users' images on their many profiles has meant that the legal foundations that protect the right to individuality, image preservation and other variety of actions are adapted to the changes that occur in the social environment, seeking to ensure that the preservation of image and the fundamental and individual rights of each person continue to be employed. The civil liability of digital influencers is related to their role as content providers for the public. In the context of the Brazilian Consumer Protection Code (CDC), influencers can be considered service providers, and consumers are the people who watch their videos, read their posts or in some way consume the content produced by them. According to the CDC, service providers are objectively liable for damages caused to consumers, regardless of fault. This means that if a digital influencer provides false, misleading, or inappropriate information or engages in any abusive practice that causes harm to consumers, he or she may be held liable for the damages caused. Understanding the need to defend such rights while simultaneously validating the necessary protection hypotheses for users who freely circulate in the virtual world, this paper seeks, based on a literature review, to discuss the use of social media, while also analyzing the preservation of individual and fundamental rights guaranteed in the constitutional charter. The marketing of products on social media has been occurring more and more naturally, and has made this a way of doing business over the last few years. This growing use of social media requires constant vigilance and respect for what is present in the Consumer Defense Code from all involved in this process, in order to ensure that, based on vigilance, the principles and rights of consumers are also respected in this form of consumption.
O agravamento da vulnerabilidade do consumidor no âmbito de instituições financeiras digitais e o incremento de fraudes bancárias no Brasil
(Centro Universitário do Estado do Pará, 2023) Melo, Gabriel Araújo; Corrêa, Luiza Nina Avelar; Oliveira, Felipe Guimarães de; http://lattes.cnpq.br/0580891033779138
The general objective of this study is to analyze the banking system in terms of customer relationships with remote service (self-service) and the innovation process that banks are being forced to carry out to inhibit electronic fraud, in order to reduce financial losses. In addition, it is intended to establish the link between consumer vulnerability to digital financial institutions, as well as their hyposufficiency in this market economy. The methodology adopted for this study is a bibliographical, exploratory/qualitative review. At the end of this study, it can be observed that, with the inclusion of new communication technologies, especially in consolidated services in the field of the Internet, commercial relations began to adopt new configurations in order to meet specific demands, as in the case of the marketing context that encompasses banking institutions and their relationship with their customers. Faced with the diversity of transactions offered through the virtual channel and the consequent investments made in security, bank fraud has made banking institutions rethink their procedures in terms of innovation, seeking technological tools that give back to the user the security of using these services through the Internet.
A tutela coletiva do consumidor de energia elétrica: uma análise acerca da atuação da Defensoria Pública do Estado do Pará nesse contexto
(Centro Universitário do Estado do Pará, 2018-06-20) Costa, Ana Victória Mendes da; Oliveira, Felipe Guimarães de; http://lattes.cnpq.br/0580891033779138; Soares, Dennis Verbicaro
This work has the objective of analyzing the collective protection of consumer rights of electric power in the State of Pará under the perspective of the Public Defender's Office in this context. In this sense, the present research has demonstrated the legitimacy of the defendant in collective actions in defense of the consumer, also highlighting the importance of their functional autonomy for the collective process. In addition, it sought to explain the categories of trans-individual rights with exemplifications in consumer law. Next, the possibility of out-of-court settlement of conflicts involving trans-individual rights was analyzed, especially the conclusion of the conduct adjustment agreement signed between CELPA and Public Defender of the State of Pará (DPE / PA), which was also the subject of a critical analysis regarding its clauses and subsequent discussion on the feasibility of filing collective actions for issues not addressed in said adjustment. Finally, the results obtained after the conclusion of the aforementioned conduct adjustment and the challenges that still have to be overcome for the effectiveness of this collective tutelage were presented.
Uma análise acerca do assédio no consumo e a sua influência no conceito de felicidade artificial
(Centro Universitário do Estado do Pará, 2020) Yamada, Giulia Dourado; Raiol, Maria Gabriela; Soares, Dennis Verbicaro; http://lattes.cnpq.br/9961080231553419
The article aims to carry out an analysis about harassment in consumption, briefly exploring the historical context that involved the creation of a consumer society, delimiting when the act of consumption intensified, in compliance with the creation of consumption needs. To this end, a bibliographic study is used as a scientific methodology to identify the causes and importance of the studied subject, mainly the reasoning of research on the theme such as Zygmunt Bauman and Dennis Verbicaro. Based on the research carried out, it conceptualizes the consumer society as a group in which the act of consuming occupies a strategic position in the social organization. In this sense, a new concept of happiness is identified within this society, called artificial happiness. It is explored, from that moment, how the social transformations resulting from unbridled consumption changed the idea of happiness that existed before. Asking the extent to which consumer harassment influences the concept of happiness and whether there is a need to protect rights through the Consumer Protection Code. It was explained how the characterization of harassment in consumption occurs and in a way the consumer legislation covers this problem. Finally, we present as a solution to the dispute the diffusion of the practical applicability of consumerist legislation through media strategies.