A terceirização e os efeitos da flexibilização do trabalho no telemarketing

Abstract

The objective of this research is to answer if there is precariousness in telemarketing. In order to do so, the analysis begins with the social division of labor, to demonstrate the evolution of the productive system until the introduction of Fordism, with the model of large-scale production, highlighting its effects and characteristics, such as functional rigidity, the vertical hierarchy, the concentration of employees and the low specialization. Its overcoming by the emergence of Toyotism, as a symbol of the flexibilized productive system, that caracterizes several economic segments, either through outsourcing, or through its flexible contracts, such as temporary contracts. It is from its effects that outsourcing emerges and expands, modifying the way economic and labor relations develop in society, being considered by several authors as responsible for the precariousness of work, while for others it seeks the administrative improvement of the company and its product. To reach a conclusion about this debate, we analyzed the effects of the flexible market in relation to the telemarketing workers, comparing the results to the requirements for the existence of a decent work, through an applied, qualitative, exploratory and descriptive research, for this purpose, a bibliographical review and a review of official indexes. Thus, telemarketing was analyzed in three aspects, namely: its relationship with the right of association and the effects of its weakening, including the fall of the remunerations; its relation to the right to work and its relation to just working conditions. With this, we conclude that the telemarketing worker has undergone a process of precariousness, which affects both the loss of labor rights and guarantees, and compromises the preservation of his most precious asset, his life.