Um estudo sobre assistentes virtuais inteligentes na atualidade: tecnologia e aplicabilidades

Abstract

The usage of Intelligent Personal Assistants (IPAs), has rapidly grown in the past decade, represented by both large scale applications, developed by the biggest tech companies nowadays, and smaller applications developed by various businesses to interact with their clients, being dedicated to tasks related to the company’s necessities. The IPA’s notable influence gain in people’s everyday life and the continuous investment in this area contributes to a discussion regarding the assistants' use and evolution. In this context, this article aims to look into the current situation regarding intelligent assistants, considering its technology and fields of usage, as well as comparing Brazil’s contribution in this area in contrast to the rest of the world. The method chosen to achieve these objectives consists in a systematic review regarding IPAs, by investigating academic repositories in search of bibliographic materials. As a result, this article presents the many fields of application that are using IPAs technology, as well as showing the main elements that compose their structure and the most currently used architecture. Lastly, this work’s contribution is to show future perspectives in this area, like promising ways forward and parts that need attention, in a way as to guide future academic works.