Oliveira, Márcia Cecília Rodrigues de2024-05-292024-05-292023-11-30SANTOS, Ana Carolina Cardoso; BASTOS, Gabriel Fonseca; BARBOSA, Luiza Pinto; THOMAZ, Marcela Yamada de Pinho. A otimização do processo produtivo de uma indústria de panificação em Belém do Pará por meio da aplicação de ferramentas da qualidade. 2023. Trabalho de Conclusão de Curso (Bacharelado em Engenharia de Produção) – Centro Universitário do Estado do Pará, Belém, 2023.https://repositorio.cesupa.br/handle/prefix/441Quality tools play a crucial role in the search for operational excellence, helping companies identify bottlenecks and implement a culture of continuous improvement, ensuring customer satisfaction and seeking competitiveness in the market. Therefore, the present work carried out a case study in the Pangostoso bakery industry, which had as its general objective the optimization of the sliced bread manufacturing process. When identifying disorganization problems in the production area, large amounts of waste on the floor and errors in the shipping stage, the quality tools PDCA Cycle, Ishikawa Diagram, Check Sheet, 5'S and Flowchart were applied. From this, it was possible to analyze the root causes of the problems, develop the action plan, verify the results and standardize the improvements implemented. The implementation of the first three senses of quality made it possible to obtain positive results, with a 37.5% reduction in errors during the shipping stage, indicating a significant optimization in this critical aspect of the process. Furthermore, through the comparison of photographic records, it was possible to identify cleaner, more organized and efficient environments. Therefore, the use of quality tools not only provided process optimization, but greater operational efficiency and waste reduction, as well as the creation of a comfortable working environment in good conditions for employees.Acesso AbertoAttribution-NonCommercial-NoDerivs 3.0 Brazilhttp://creativecommons.org/licenses/by-nc-nd/3.0/br/Ferramentas da qualidadeGestão da qualidade totalAlimentos - ComércioPanificaçãoSatisfação do clienteGestão de processoCIENCIAS DA SAUDETrabalho de Conclusão de Curso