Silva Junior, Carlos Gilberto Vieira da2023-10-192023-10-192021BATISTA, Davi José Rodrigues; BARBOSA, Lucas do Monte. Proposta de melhoria do desempenho no processo produtivo de uma empresa do ramo têxtil por meio da aplicação do MASP. 2021. Trabalho de Conclusão de Curso (Bacharelado em Engenharia de Produção) – Centro Universitário do Estado do Pará, Belém, 2021.https://repositorio.cesupa.br/handle/prefix/263The Problem Analysis and Solution Method (MASP) and the PDCA are two highly regarded methodologies in quality management. Both the MASP and the PDCA aim at fostering continuous improvement in organizations, which makes them essential within the competitive market scenario. The objective of this work is to identify the causes and propose possible solutions to the problems faced by the company MLX UNIFORMES INDÚSTRIA E COMÉRCIO located in Ananindeua/PA, using MASP and Quality Tools, aiming at making the company more competitive, and increase the customers' perception of quality. An investigative research will be carried out in order to identify and diagnose problems in advance based on bibliographical references and documents collected in the company that will serve as a basis for the conclusion of the course work in the company. Afterwards, the first three steps of the MASP will be followed, along with quality tools and brainstorming for decision-making, until the fourth step and proposal of the action plan through 5W1H to put into practice the proposed solutions aiming at improving the quality of the product, greater efficiency in the production line and, consequently, cost reduction.Acesso AbertoAttribution-NonCommercial-NoDerivs 3.0 Brazilhttp://creativecommons.org/licenses/by-nc-nd/3.0/br/Gestão da qualidade totalProdutividadeFerramentas da qualidadeFerramentas de gestãoSatisfação do clienteBrainstormingSatisfação do consumidorIndicador de desempenhoENGENHARIASTrabalho de Conclusão de Curso