Oliveira, Márcia Cecília Rodrigues de2024-05-292024-05-292023-12-07BERGAMINI, Leonardo Sanjad. Desenvolvimento e aplicação de um manual da qualidade inspirado no padrão ISO 9001 em uma fábrica de biscoitos na Amazônia. 2023. Trabalho de Conclusão de Curso (Bacharelado em Engenharia de Produção) – Centro Universitário do Estado do Pará, Belém, 2023.https://repositorio.cesupa.br/handle/prefix/445Micro-enterprises, in general, have preponderant needs, such as the efficient management of their resources and the achievement of greater market share. In this sense, those who choose to invest in the implementation of a Quality Management System through the elaboration of a Quality Manual, aim to standardize their main processes, record their culture and, consequently, optimize their management. For Majoca, a small biscuit shop based in the city of Belém-PA, having a Quality Manual that covers institutional, operational, and strategic aspects, is a significant step in the search for sustainable success. The methodology for creating the manual followed a qualitative approach, of an exploratory nature, and used premises from the QMS and inspiration from the ISO 9001:2015 standard to lay the foundations for future expansion of the company. The results assertively met the company's demands and proved to be positive, both operationally and strategically and organizationally.Acesso AbertoAttribution-NonCommercial-NoDerivs 3.0 Brazilhttp://creativecommons.org/licenses/by-nc-nd/3.0/br/Gestão da qualidade totalGestão de recursosGestão de processoISO 9001Ferramentas da qualidadeMatriz SIPOCCultura organizacionalENGENHARIASTrabalho de Conclusão de Curso